Common queries answered
Frequently asked Questions
Yes, we ship to most European countries including EU, UK, Switzerland, Norway, etc.
Express: 5–9 working days.
The package may not incur local VAT or customs duties, so please feel free to order.
We use DHL, FedEx, UPS, and tracked postal services for Europe.
After shipment, we will send you a tracking number, which you can check on our official websitehttps://www.17track.net/en or the logistics website.
We accept PayPal, Visa, Mastercard, etc.
Please contact us with your order number. We will resend or refund after confirmation.
Contact us within 7 days with photos. We will offer refund or free replacement.
Yes, we accept returns within 14–30 days. Items must be unused and in original package.
Buyer pays return shipping unless the item is defective or wrong item sent.
Refund will be processed within 3–7 business days after we receive and check the return.
All products comply with EU standards; please refer to the product description for details.
All items are brand new, inspected before shipment.
Yes, we offer wholesale discounts. Please contact us for bulk pricing.
Yes, we provide digital invoices and order receipts.
You can contact us via email or online form. We reply within 24 hours on working days.
Still need help?
Get in touch with us
Professional customer service center
Whatsapp:+44 7591919499
Email: vpood.service@gmail.com
Weekly Working Hours (Eastern Time)
• Daily Working Hours: 9:00 AM – 8:00 PM (9:00 AM to 8:00 PM)
• Weekly Rest Day: Sunday
